Luxe Landing Terms & Conditions & Acknowledgement

By proceeding with your Luxe Landing booking, you acknowledge and agree to the following:

1. Scope of Service

Luxe Landing services are provided as a premium add-on to enhance your travel experience. This may include, but is not limited to, concierge coordination, property access facilitation, in-destination setup, and personal recommendations. Luxe Landing does not act as a property owner, property manager, or licensed real estate agent.

2. No Guarantee of Availability or Outcome

While every effort is made to fulfill requests exactly as specified, all Luxe Landing services are subject to availability, local regulations, and vendor cooperation. We cannot guarantee specific products, services, or outcomes and reserve the right to make substitutions or modifications of equal or greater quality.

3. Third-Party Vendors

Some Luxe Landing arrangements may involve third-party providers (e.g., caterers, private chefs, local service companies). These providers are solely responsible for their services. Getaway XNA assumes no liability for the actions, omissions, or performance of third-party vendors.

4. Liability Limitation

Getaway XNA, its owners, and affiliates shall not be held responsible for:

  • Loss, theft, or damage to personal property

  • Personal injury, illness, or accident arising from the use of Luxe Landing services

  • Delays or cancellations due to weather, transportation issues, or other events outside our control

5. Client Responsibilities

Clients are responsible for:

  • Providing accurate arrival and access details

  • Communicating any allergies, health considerations, or special needs in writing prior to service

  • Ensuring that the property or venue allows for Luxe Landing services

Failure to provide accurate information or property permissions may result in partial or full forfeiture of fees.

6. Fees & Cancellations

Luxe Landing fees are non-refundable once services are confirmed, except in cases where Getaway XNA is unable to deliver the agreed-upon service due to our own fault. Any changes or cancellations requested by the client after confirmation may incur additional charges.

7. Acknowledgement

By confirming Luxe Landing services, you:

  • Acknowledge that you have read and understand these Terms & Conditions

  • Accept the inherent risks associated with travel and concierge arrangements

  • Release Getaway XNA from liability to the fullest extent permitted by law